Returns & Exchanges

Would you like to return or exchange an item? Here you will find all the important information about returning your order.

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14-Day Return Policy

You can return your order within 14 days without giving a reason.

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Simple & Easy

Register your return and then send the items you wish to return back to us.

How it works

Your return in 3 steps

01

Register your return

Register your return through your customer account. If you do not have a customer account, you can contact us by email instead.

02

Prepare your items

Please make sure that the items meet the required conditions for a return.

03

Send your return

Send the items back to us. Once we have received and inspected your return, we will process it.

Register your return

How to start your return

01

With a customer account

If you have a customer account, you can request your return directly through your order.

  1. Open customer account
  2. Select “Orders”
  3. Select the relevant order
  4. Select “Request return”
  5. Enter the reason for your return
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Without a customer account

Don't have a customer account? No problem. Simply send us an email with the following information:

  1. Your order number
  2. The items you would like to return
  3. The reason for your return (optional)

Email: service@pablo-capone.de

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EU Withdrawal Button

Would you like to withdraw from your contract directly online? Use our EU withdrawal form.

Withdraw from contract →
Important before shipping

What conditions apply?

Your items should be

  • unused
  • unworn
  • unwashed
  • only tried on for fitting purposes
  • with the original tags attached
  • returned in the original packaging whenever possible

Note regarding underwear

Underwear can only be returned or exchanged if it is still in its unopened original packaging.

Return shipping costs

How much does a return cost?

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Returns from Germany

One return per order is free of charge within Germany. Free return shipping is provided via DHL.

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Returns from abroad

For returns from outside Germany, return shipping costs must be paid by the customer.

Frequently asked questions

Returns FAQ

How long do I have to return my order?

You can return your order within 14 days without giving a reason. The applicable statutory right of withdrawal and its conditions remain decisive.

How do I register a return?

If you have a customer account , you can request your return directly through your order. If you do not have a customer account, you can contact us by email at service@pablo-capone.de .

Is return shipping free?

Within Germany, one return per order is free of charge. Free return shipping is provided via DHL. For returns from outside Germany, return shipping costs must be paid by the customer.

Can I exchange an item?

If you would like to exchange an item, please contact our customer service team. We will be happy to help you find the right solution for your order.

Which items cannot be returned?

Special return conditions may apply to certain items. In particular, underwear can only be returned or exchanged if it is still in its unopened original packaging.

What should I do if my item arrived damaged?

If your item arrived damaged or defective, please contact our customer service team before returning the item. We will take care of your request as quickly as possible.

How long does it take to process my return?

Once your return has been received and inspected, it will be processed accordingly. This usually takes no longer than 1–2 business days.

Still have questions about your return?

Our customer service team will be happy to help if you have any questions about your return, an exchange or your order.

service@pablo-capone.de