Frequently Asked Questions / FAQ
Here you will find an overview of frequently asked questions that may be helpful to you.
What can I do if an item I ordered doesn't fit or I don't like it?
Of course, you can return or exchange ordered items within 14 days without giving any reason.
You can find all the information you need here!
Please note that we can only accept returned items in their original, undamaged condition (with the attached tags and in the original packaging).
A return or exchange of underwear is only possible if the original packaging is unopened.
For an exchange or return, please contact us at service@pablo-capone.de or log in to your customer account.
How much does shipping cost?
Shipping within Germany and Austria is free of charge. You can find the shipping costs for other countries here.
How long does delivery take?
As a rule, delivery within Germany takes approximately 1–3 business days after receipt of your order and payment. Shipping to other European countries usually takes approximately 5–8 business days.
You can find an overview of the different delivery times for all countries here.
I have a voucher or discount code. Where can I enter it?
If you have an official voucher or discount code, you can enter it during the checkout process. After clicking "Checkout" in your shopping cart, you will be redirected to the checkout. There, you can enter your code both on mobile devices and on desktop computers.
Do you ship internationally?
You can find a list of all countries we currently ship to here.
If you have a request for shipping to another country, please contact us at service@pablo-capone.de.
I have returned an item – when will I receive my refund?
As soon as the returned goods have been received by us in full, we will promptly refund the purchase price.
The refund is generally issued to the payment method used for the original order. Depending on the payment method, it may take several business days after receiving our email for the refund to appear in your account.
What should I do if my package is damaged and one or more items are missing?
If your package is visibly damaged or if one or more items are missing or damaged, please report the damage at your local post office.
For liability and insurance reasons, the damage must be reported to your local post office (DHL) within 7 days of delivery. Please make sure to bring the package exactly as it was handed to you by the delivery driver.
Please send the damage report to us by email (service@pablo-capone.de) as a scanned copy.
As soon as we receive your damage report, we will confirm receipt and immediately investigate the matter with DHL. We will of course keep you informed about the current status.
Do you have any further questions?
If you have any further questions, please feel free to contact us at any time by email (service@pablo-capone.de).
