Do you have any questions?

Delivery times depend on your destination country and the selected shipping method. Within Germany, delivery usually takes approximately 1–3 business days. You can find international delivery times here. Once your order has been shipped, you will receive a shipping confirmation with the relevant tracking information.

Shipping within Germany is free of charge. For international deliveries, shipping costs depend on the destination country and shipping method. You can find an overview here.

International shipping is free for orders with a value of €150.00 or more.

We offer shipping to various countries. You can find the available destination countries and shipping options here. The available options will also be shown during the checkout process.

If your order has not yet been processed or shipped, please contact us as soon as possible. We will then check whether cancellation is still possible.

Please contact us as soon as possible if you need to change your delivery address. As long as your order has not yet been shipped, we will be happy to check whether a change is still possible.

Once your order has been shipped, you will receive a shipping confirmation. If tracking is available for your selected shipping method, you will also find the relevant tracking information there.

You have 14 days after receiving your order to return it. All other conditions can be found in our return information.

There are several ways to register a return with us. To make the process as easy as possible, you can contact us through your preferred method, such as email, WhatsApp or your customer account. You can find an overview of our return process here. Please make sure to observe the applicable return period for your order.

For returns from Germany, we cover the shipping costs. If you return an order from another country, the return shipping costs must be covered by you. You can find an overview here.

If you would like a different item or variant, please contact us before returning your order. We will be happy to check which option is available for your order.

Unless otherwise stated in the offer, discounted items can also be returned without any problem.

Once we have received and inspected your return, the refund will be processed using the original payment method. This usually takes no more than 1–3 business days.

Please contact us as soon as possible and describe the issue. In the case of a damaged item, photos of the item and packaging help us process your request quickly. You can find our contact options here.

We offer most common payment methods, including PayPal, Klarna, credit card and manual bank transfer. Payments via wallets such as Google Pay and Apple Pay are also available. The currently available payment methods will be displayed during the checkout process.

You can enter your discount code in the corresponding discount code field during the checkout process.

First, check whether the discount code has been entered correctly and whether any conditions or minimum order value apply. If the code still does not work, please feel free to contact us.

As a general rule, discount codes cannot be combined.

Discount codes must generally be entered during the checkout process. Applying a discount code retroactively is usually not possible.

The purchase amount is always refunded using the same payment method that was used for the original payment. A refund in the form of a discount code is not possible.

First, check your payment details and try the payment again if necessary. If the problem persists, please feel free to contact us.

First, check the current status of your shipment using the shipping information provided. If the status has not changed for an extended period or the delivery is significantly delayed, please contact us.

International shipments or heavily used shipping routes may sometimes experience delays in tracking updates. If the status does not change for an extended period, please contact us so that we can investigate the issue.

First, please check whether the package may have been left with a neighbour, at a designated safe place or in another secure location. If you still cannot find the shipment, please contact us.

First, check the information in the tracking details and, if necessary, ask neighbours or check the designated safe place. If the shipment cannot be found, please contact us.

If a shipment cannot be delivered or has been lost, please contact us. We will check the shipping status and clarify the situation with the relevant shipping provider.

Please contact us as soon as possible and, ideally, send us photos of the damaged packaging and item. This allows us to review the situation as quickly as possible.

Please first check your order confirmation and the contents of your delivery. If an item is actually missing, please contact us with your order number and a brief description of the issue.

The materials used may vary depending on the model. Our caps can be made from materials such as polyacrylic, cotton or other cotton blends. You can find the exact material information on the respective product page.

All of our caps feature an adjustable closure. The specific features can be found on the product page of the respective model.

As a general guideline, our caps have a circumference of approximately 58 cm when the closure is set to the middle position. The adjustable closure allows the cap to be made slightly smaller or larger. The suitable head circumference may vary depending on the model and closure. Where available, you can find the relevant information on the respective product page.

Open the closure at the back and adjust it so that the cap sits securely and comfortably on your head. The cap should not be worn too tightly or too loosely.

The fit may vary slightly depending on the cap model. If you are unsure, we recommend checking the information on the respective product page or contacting us. If the cap does not fit or meet your expectations, you can use our free return shipping within Germany.

The different types of caps mainly differ in their construction, back, material and closure. A snapback cap typically features an adjustable plastic closure and a flat visor, while a trucker cap is characterised by its breathable mesh back. Base caps typically feature a curved visor.

We recommend gently cleaning your cap by hand with a damp cloth and avoiding direct, prolonged exposure to strong heat as well as excessive stress. This helps preserve the material and shape for as long as possible.

Machine washing is generally not recommended, as the shape, material and especially the visor may become damaged or deformed.

You can carefully remove light stains with a soft, slightly damp cloth. Avoid aggressive cleaning products and excessive rubbing to protect the material and colours.

Store your cap in a way that prevents it from being compressed or bent. Also avoid strong heat and prolonged exposure to direct sunlight.

We recommend not ironing caps and not exposing them to strong heat or direct steam. This can affect the materials, embroidery, colours and shape of the cap.

Avoid aggressive cleaning products, excessive rubbing and wringing the cap. Dryers and strong heat can also negatively affect the material and shape.

Store your cap in a dry place and make sure it is not compressed or permanently deformed. Avoid direct heat and intense sunlight whenever possible.

Long-term and intense exposure to sunlight can generally cause textile colours to change. Therefore, avoid storing your cap in direct sunlight for extended periods.