Shipping & Delivery
Here you will find all important information about our shipping costs, delivery times, returns and international orders.
Shipping Costs & Delivery Times
Here you will find an overview of our current shipping costs, delivery times and return conditions.
| Country | Shipping Cost | Delivery Time | Return |
|---|---|---|---|
|
🇩🇪
Germany
|
Free | 1–3 business days | Free |
|
🇦🇹
Austria
|
€14.90 | 3–5 business days | Customer pays return costs |
|
🇨🇭
Switzerland
|
€19.90 | 3–6 business days | Customer pays return costs |
|
🇬🇧
England
|
€19.90 | 3–6 business days | Customer pays return costs |
|
🇺🇸
USA
|
€40.00 | 6–15 business days | Customer pays return costs |
|
🇨🇦
Canada
|
€40.00 | 6–15 business days | Customer pays return costs |
Other countries we currently do not ship to
Currently, we only offer shipping to the countries listed above. We are working on expanding our shipping options in the future.
How Shipping Works
From placing your order to delivery.
Order
Once your payment has been successfully received, we process your order as quickly as possible.
Shipping
As soon as your order leaves our warehouse, you will receive the relevant shipping information.
Delivery
Your order will be delivered to the shipping address you provided.
Returns
Would you like to return an item? Here you will find the most important information.
🇩🇪 Returns within Germany
For returns from Germany, we cover the return shipping costs.
🌍 International Returns
For international returns, the customer is responsible for the return shipping costs.
📅 Return Period
You can return your order within 14 days of receiving it.
✉️ Register a Return
For further information about a return, you can contact us by email.
Customs & Import Fees
Important Information for International Orders
For deliveries outside the European Union, additional import duties, customs fees or import VAT may apply depending on the destination country. These costs are generally payable by the recipient and are not included in the stated shipping costs.
Frequently Asked Questions
When is shipping free?
Shipping is free for orders over €150 within our international shipping countries.
How long does shipping within Germany take?
The regular delivery time within Germany is 1–3 business days.
Will I receive tracking information?
Yes. After your order has been shipped, you will receive the relevant shipping information and can track the status of your shipment.
How much does an international return cost?
For international returns, the customer is responsible for the return shipping costs.
Can additional costs arise for international orders?
For deliveries outside the European Union, additional customs and import fees may apply depending on the destination country.
Which countries do you currently ship to?
We currently ship to Germany, Austria, Switzerland, England, the USA and Canada.
Still Have Questions About Shipping?
If you have any questions about shipping, delivery or returns, our customer service team will be happy to help.
Contact Customer Service